Welcome to Whistler Heli-Skiing

Please read this information carefully. It will make your heli-skiing experience more enjoyable.

Arrival in Whistler Resort
· Please check in to the Whistler Heli-Skiing store in the Crystal Lodge to confirm your arrival in Whistler.
· You must check in before 4:00 pm the day before you fly and preferably as soon as you arrive in Whistler.
· At that time you will be required to sign a release of liability waiver and provide us with important information so that you are grouped correctly.
· All members of your party who are heli-skiing must be present to sign their waiver.
· You may also arrange your rental powder skis or snowboard, if required, at this time.
· We recommend that you confirm the weather forecast for your ski day with our staff at this time. You may change your ski date based on space availability.
· You may cancel your reservation at any time up until 4:00 pm the day before you fly for a full refund. Cancellations received after this time you are subject to a $200 plus 7% GST cancellation fee.

Morning schedule/Meeting times:

· 8:15 am: Bell 407 guests requiring rental, to check-in at the Crystal store.
· 8:30 am: Bell 407 guests, regular check in time at the Crystal store.
· 8:30 am: Bell 212 guests requiring rental, to check-in at the Crystal store.
· 8:45 am: Bell 212 guests, regular check in time at the Crystal store.

· If your heli ski day is cancelled due to weather or snow conditions, you will be telephoned between 7:30 am and 8:15 am. If you do not have a phone call by 8:15 am, please report to the Heli Ski store at 8:30 or 8:45 as required.
· After reporting to the store you will be directed to the Powder Hut (one-minute walk). At approximately 9:00 am at the Powder Hut your guide will introduce himself and assemble your group, for a heli ski introduction. We have guides that speak English, Japanese, German, and French. If you need assistance in those languages, please ask.
· At approximately 9:30 am you will leave the Powder Hut with your guide for the Whistler Heli -Port. At the heli-port you will receive additional instruction about the helicopters. The first group will fly at approximately 10:15 am.

What to wear:
· Please dress the same way you would for skiing on WhistlerBlackcomb.
· Goggles are a must.
· Sunglasses with retention straps are acceptable in the spring only.
· Sunscreen is mandatory in the spring.
· Please bring a wool or fleece hat.
· Ball caps are not recommended.
· Experts wishing to bring a shovel pack may do so if it is small and approved by the guide in the morning.
· If you bring a backpack it should be small, as you will be expected to ski with it the entire day. Nothing may be left in the helicopter.


Equipment:
· We recommend Rossignol powder skis or Burton snowboards for your enjoyment.
· Please complete rentals between 4:00 and 7:30 pm the evening before you ski at the Whistler Heli-Skiing Powder Hut, just one minute walk from the Crystal store.
· Hard and soft bindings are available on our Burton snowboards.
· Our ski technicians will assist you in selecting the correct powder ski for the current snow conditions and your skiing ability.
· Please bring your own ski poles, and ski or snowboard boots.

Ski Day:
· The guide will choose the best ski area for the day. He will take into consideration the wind, temperature, and new snowfalls prior to making his decision.
· You will ski with your guide all day.
· Mountain lunch is provided on the hill.
· The Whistler Heli-Skiing professional photography staff captures one of your runs on video and still pictures. Videos, DVD’s and photographs are available in the Bell 212 packages only.
· Smokers please bring a container to contain ashes and cigarette butts.
· No smoking is permitted near the helicopter.

Apres Party:
· The heli ski day ends at Buffalo Bills in the Timberline Hotel for the video party. We arrive back between 2:30 and 5:00 (depending on weather and number of runs).
· The video party starts 30 minutes after the first group arrives. The video plays at least twice for everyone’s enjoyment. Invite your friends to join you there. Whistler Heli-Skiing regrets that, under B.C. Law, children under 19 are not permitted in this licensed establishment. Arrangements can be made for children under19 to view the video at their hotel.
· All Photo/Video orders, as well as payment for extra vertical are processed here.

Refund policy:
· If we do not fly, you will receive a full refund.
· If you cancel after 4:00 pm the evening before you fly, or on the morning of your intended flight, you will be charged $200 plus 7% GST cancellation fee.
· If we are forced to return to Whistler without completing your reserved package the refund policy is as follows: